Volkswagen: complaints after software update
According to lawyer Freddy De Smet from Haaltert, representing a number of Belgian victims of the Volkswagen dieselgate affair, a lot of them encounters problems after having their car updated by the garage: strange noises, engine shutting off, loss of power, higher fuel consumption, defects of the particle filter or EGR-valve… Volkswagen Belgium doesn’t deny seeing some problems occur, but “only with a small minority of the cars”
De Smet says after he published the story in his newsletter, he was notified by “dozens of clients with an updated Volkswagen having problems”. A similar sound is heard in the Dutch consumer tv-show Radar that reported the results of their own inquiry showing one out of four dieselgate-victims having problems after the software update. De Smets thinks victims should be offered another car or have the damage compensated like in the US.
One out of ten
Jean-Marc Pontville, spokesman of VW importer D’Ieteren remarks: “In Germany one in ten cars shows problems after the update. But the defects aren’t the result of the update itself, but caused by other problems, often caused by bad maintenance of the car”. In Belgium only half of the 300.000 cars involved are already updated. But not everyone actually has his/her car updated, because it is not mandatory in Belgium.
Mobility organization VAB did its own tests after having the cars updated and says the update seems fine to them. “The cars perform as good as before”, VAB spokesman Maarten Matienko says.